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Today’s episode of Lactation Business Coaching with Annie and Leah is called “10 Tips for Virtual Visits.” From prepping yourself to get into the right headspace, to setting up your space and having the right tools ready to tech tips and best practices, Annie and Leah have ideas for every aspect of your consult workflow to best maximize every second for the benefit of the family on the other end.
02:45 Shifting gears before online consults
07:07 Handling payments for maximized consult time
11:03 Setting up our space with resources
18:02 Building in time buffers for virtual calls
22:46 Creating a strong internet connection
06:05 “You know, where you’re adapting to a new situation, they’re really hampered right now because of the conditions and maybe even what they’ve been through in the hospital and their own fears about being a new parent during this time.”
08:25 “I had the moment in every consultation that I talked about money and I haven’t quite felt a good way to talk about that on the virtual visits and the logistics of it are just so much more challenging.”
17:32 “And periodically throughout the visit you might ask the family just from their perspective, can you hear me okay? Can you see me? I think that’s been really helpful to make sure that they’re getting everything out of it.”
18:36 “I’m building a 30 minute buffer at the end of all of my virtual consults because I don’t want them to feel like any tech challenges we’re having are going to take away from the time that they get with me.”
21:35 “You’re going to actually make sure you have a backup way to reach your family, the clients, in case things do go bad. Have that ready so you’re not having to go digging for it when that happens, it’s inevitable. It’s going to happen and it’s fine when it happens.”
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Leah Jolly is a private practice IBCLC with Bay Area Breastfeeding in Houston, Texas. Annie Frisbie is a private practice IBCLC serving Queens and Brooklyn in New York City, and the creator of the Lactation Consultant Private Practice Toolkit.