Posts in Best Practices
Inside the Lactation Business Coaching Podcast

When Leah Jolly and I launched the Lactation Business Coaching podcast, honestly all we really wanted to do was chat about the ins and outs of being private practice lactation consultants. Honestly, if we had had any sense of the steep learning curve of podcasting, we may never have actually taken the plunge. Now that we’re in our 20s (episode-wise, that is), we’re in a good groove with productivity and tech. I though it would be helpful to share how we do things in the hopes that other lactation consultants will start their own podcasts, for parents or professionals or both.

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Google Voice and HIPAA Compliance

Having a business phone line that is managed through a HIPAA-compliant app on your phone is a great way to prevent client information from leaking into your personal accounts. If you use an iPhone, for example, you really don’t want to risk having clients text you through iMessage, which is not HIPAA compliant because Apple will not give you a BAA. Google Voice may be a great option for you, but you need to make sure you know what you’re getting into and how to set it up correctly.

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How to write an infant feeding or lactation protocol

Developing your protocols is one of the most important things you’ll do as an IBCLC. Protocols can’t be bought or taken from someone else—that kind of shortcut could end up being harmful for your clients. By writing your own protocols, you take ownership over your own practice by implementing what you know into templates that can be modified, adapted, and adjusted to fit each individual clinical situation.

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Secure messaging: what it is and why you need it in your lactation practice

Many of us live in countries with privacy regulations that affect our business activities. Additionally, IBCLCs have an ethical obligation to protect client privacy that may supersede our legal obligations. Secure messaging offers our clients the highest level of privacy and by making it available to our clients we can meet our legal and our ethical obligations at the highest level. ​

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Charting a lactation visit for the breastfeeding dyad: to separate or combine?

Lactation visits are unique in healthcare because most of the time we’re working with a parent and their baby (or babies). That’s why in my book on private practice I compare our work to couples therapy. Our job is to bring two people together, and these two people may have very different times.

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