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“We do have to be creative in modifying how we’re communicating with families to recognize when what we’re saying isn’t landing with them.”
— Annie Frisbie
Nobody is immune from stress. (If you are, then please tell us your secrets).
Everyone experiences life in different ways so everyone has things that stress them that may not be obvious or logical to you.
As lactation consultants, sometimes we have to get creative in how we communicate with families.
In this episode, we’re talking about ways families might be stressed and how can we help them work through that stress.
We are giving you our tips and tricks that we use in our private practice so you can have a better connection with the families you work with.
Listen now to discover:
- Getting creative with how you communicate with families (6:18)
- The importance of having an attitude of agreement with your clients (10:38)
- Why getting curious can help the families you work with (13:09)
- Using yes and language (15:38)
“There’s always some seed of goodness that you can pull out of something and build your foundation on that in the conversation..”
— Annie Frisbie
Links and Resources
- Check out the Clinical Complexities and Supplementation Conference: https://paperlesslactation.com/supplementing-babies
- Check out our deeper dives and become a member: https://paperlesslactation.com/lactation-business-coaching/
- Join our Deeper Dive into Educating Families about Bottles with Rachel O’Brien MA, IBCLC on May 11, 2002: http://lactationbusinesscoaching.com/
0:36 – Clinical Complexities and Supplementation
5:00 – How to access your client’s level of stress
6:18 – Getting creative with how you communicate with families
10:38 – The importance of having an attitude of agreement with your clients
13:09 – Getting curious
15:38 – Using yes and language
17:15 – Being open-minded
Find our Deeper Dive into Private Practice with Rachel O’Brien, MA, IBCLC, RLC + more in the Lactation Business Coaching Deeper Dive Vault. Memberships start at $15/month.
Leah Jolly is a private practice IBCLC with Bay Area Breastfeeding in Houston, Texas. Annie Frisbie is a private practice IBCLC serving Queens and Brooklyn in New York City, and the creator of the Lactation Consultant Private Practice Toolkit.