How to Run an Outpatient Lactation Consult

1.5 L-CERPs + 1.5 CEUs

A step-by-step walkthrough

What exactly happens during a lactation consult?

Sure, you know what you need clinically–but what do you do when you arrive at someone’s house and the baby is crying? Learn how to plan ahead, create a structure for your consults–and be flexible in the moment.

This short course was packed full of practical and helpful information to help both new and experienced IBCLCs structure and manage a private practice consult.

Meridith Lohse, IBCLC

This was a fantastic guide on conducting a outpatient consult.

Amanda Bude IBCLC


  • Describe the difference between intake and charting
  • Learn the difference between home visits, office visits, and virtual visits
  • Get strategies for meeting challenging situations

A comprehensive class on the flow & content of an outpatient lactation consult. Annie is a knowledgeable instructor whose compassion shows. The class is easily taken on a computer or mobile device, and the interface is user-friendly. Thank you, Annie!

Elizabeth Kelly, MS, RN, IBCLC

Annie breaks down how to run your consult from intake to end. She provides practical tips on avoiding the mini-consult, staying within our scope, offering differential diagnosis, using validated screening tools, performing intake and the flow of the consult. If you are just starting out in private practice, Annie can help you get organized and take some of the guesswork of how to run your business.

Jessica Kielbasa, RN, IBCLC
How to Run an Outpatient Lactation Consult (1.5 L-CERPs)

This module offers a wonderful summary of what is involved in a PP lactation consult. It serves as a fantastic overview for anyone new to the field, as well as a nice refresher for myself at my 5 year recertification year. Annie continues to be THE person to learn from when it comes to IBCLC in PP! Thank you!

Erica Diehl, IBCLC

I really enjoyed this webinar, the information was presented in a clear, concise way that was enjoyable to the listener

Trisha Smith, BScN, RN, IBCLC

🎉 BONUS! Includes Appointment Confirmation Swipe Copy

This course go over the consultation process, step by step. Really important and giving you a lot of information especially if you are a new IBCLC

Shiry Weinstein IBCLC

This webinar is excellent! Annie provides a wealth of information in a clear, concise manner. Her slides are not too busy, so they enhance rather than disrupt her presentation. And I deeply appreciate how much Annie clearly strives to support and promote inclusivity in the profession. I’m very happy to have taken this class.

Kate Seeley, RN, IBCLC

IBLCE Content Outline

  • VII. B. 3 Care plan development and sharing
  • VII. B. 4 Documentation
  • VII. C. 3 Code of Professional Conduct (CPC)
How to Run an Outpatient Lactation Consult (1.5 L-CERPs)

I loved this course! After 500 clinical hours, health science courses, and studying for the exam, I have too much information in my head. It has been challenging to organize all this education into a private practice. This course really helped me to narrow in on step by step process, that incorporates all I have learned, when working with moms.

Lisa Binderow, IBCLC

Meet Your Instructor

Annie Frisbie MA, IBCLC

Annie Frisbie is the author of Paperless Private Practice for Lactation Consultants and Lactation Private Practice: From Start to Strong. She is the creator of the Lactation Private Practice Essential Toolkit and a self-professed privacy and technology nerd.

“I’ve been in private practice for 10 years and have honed my technique for running consults throughout the years. My consults have a rhythm and flow that allow for spontaneity without missing anything clinically significant or letting the consult go on forever.”

Annie Frisbie, MA, IBCLC
How to Run an Outpatient Lactation Consult (1.5 L-CERPs)

This is a great course for a new IBCLC or someone that is switching from inpatient to private practice. I’ll definitely recommend it to those that I mentor!

Kira Kim IBCLC

I haven’t heard a course describe the process and flow of an outpatient consult like this before and it was very, very helpful. I appreciated the reminders about our scope of practice and I also appreciated the many examples of what you say in certain situations, like how to handle a crying baby during a consult, and examples of positive feedback for parents.

Kellie Hunziker MPH, RD, IBCLC