From the very first contact with a potential new client through scheduling, charting, and reporting all the way to tracking client outcomes through weaning, technology offers the lactation consultant powerful tools for efficiency, productivity, and improving client self-efficacy. These tools all have the potential to expose your client’s private information when used incorrectly.
As a lactation consultant, not only do you have an ethical obligation per the IBLCE Code of Professional Conduct to protect client privacy, you also have legal obligations under your country’s applicable laws. Whether you are 100% paperless or have a preference for pen and paper, chances are you are using at least one cloud-based app or service–and you could be using them in a way that puts you in breach of privacy laws–even if the product says it is compliant.
By understanding what privacy actually means in practice–not just theory–you can develop and implement a privacy risk assessment specific to your practice setting, client demographic, level of tech proficiency, and clinical style.Repairing the Leaks in the Boat: Privacy Risk Assessment for Digital and Online Communications (1.25 E-CERPs + 1.25 CEUs)
This was excellent information and help fill some gaps that I didn’t know I had.KatieAnn McKee RN IBCLC
This gave me a great lens through which to view my current practices and ensure the highest level of privacy for my client’s information.Jessi Sletten, CLC, PMH-C
Jam packed with so much specific, relevant information and resources; checklist for action items help encourage putting the content into practice ASAP.Sharon Curtin-Bottomley RN, IBCLC, LCCE
Annie Frisbie is the author of Paperless Private Practice for Lactation Consultants and Lactation Private Practice: From Start to Strong. She is the creator of the Lactation Private Practice Essential Toolkit and a self-professed privacy and technology nerd.
“I fell in love with computers and technology at a very young age. I’m deeply curious about how things work, and I also like to know how to do things the right way. Privacy and informed consent are core values of mine.”Annie Frisbie MA, IBCLC