Virtual Consult Strategies

1.25 L-CERPs + 1.25 CEUs

Let’s Get Digital (Let me See Your Baby Balk)

Establish a virtual connection and empower families.

Rachel will start with the basics (video platform, privacy, how to teach parents to set up the area before the visit) and then will move to advanced level tips, tools and tricks to allow you and your clients to get the most out of each visit.  Learn how to assess for oral function without using your own hands, how follow-up differs from a typical home visit, and strategies for maintaining your workflow when you’re seeing clients back to back.  Stop seeing virtual visits as “better than nothing” and learn how virtual visits can empower families and be more effective than meeting in person!

🎉 Bonus Swipe File! How to take oral assessment videos

This course was succinct and informative. Easy to listen to and packed full of tiny tips and tricks for making every moment count in a virtual visit.

Aunjrya McTaggart, RN IBCLC
Let’s Get Digital (Let me See Your Baby Balk): Virtual Consult Strategies (1.25 L-CERPs + 1.25 CEUs)


  • Develop a streamlined workflow for virtual visits.  Attendees will learn how to best structure the actual lactation consult itself as well as charting and scheduling in the most effective manner.  Charting and video consult software will be discussed.
  • Discover strategies for effectively assessing baby’s oral function and milk transfer without being present in the room with the family.  
  • Create a strategy for post-visit follow up, with an understanding of how and why families’ needs differ after a virtual visit.

IBLCE Content Outline

  • V. 6 Identifying support networks
  • V. 7 Maternal Mental Health
  • VII. A. 7 Communications Technology
  • VII. B. 1 Active Listening
  • VII. B. 3 Care Plan Creation
  • VII. B. 4 Documentation
  • VII. B. 8 Emotional Support
  • VII. B. 9 Empowerment
  • VII. B. 10 Group Support
  • VII. C. 3 Code of Professional Conduct (CPC)
  • VII. C. 4 Principles of Confidentiality
Let’s Get Digital (Let me See Your Baby Balk): Virtual Consult Strategies (1.25 L-CERPs + 1.25 CEUs)

Meet Your Instructor

Rachel O’Brien MA, IBCLC, RLC

Rachel is a IBCLC in Massachusetts whose popular blog is a favorite of both families and lactation professionals. Her signature style of humor laced with pragmatic compassion and guilt-free support has resonated with hundreds of thousands of readers and has led to a busy full-time private practice which includes virtual visits with blog readers from across the world.

Before her foray into lactation-land Rachel received her BA in English with a Journalism concentration and then worked in higher education for years.  She became an IBCLC in 2015 after completing her Masters degree in lactation, during which she wrote her dissertation on low milk supply.  Rachel was a full-time working, breastfeeding and pumping mom for all three of her children and now specializes in low supply, bottle refusal and bottle feeding problems, working parents, and LGBTQ+ families. 

When not working with families you will find Rachel reading lactation books, taking lactation courses, and fervently posting in lactation Facebook groups.  Her hobbies include reading, watching drag shows, and staring blankly off into the distance while she wonders what she’s forgetting to do.

Rachel also teaches The Right Stuff: Selecting Tools and Supplies for Home & Office Consults.

I’ve been successfully doing virtual consults for years, and I have got lots of tips & tricks up my sleeve for making virtuals effective, efficient and engaging.

Rachel O’Brien MA, IBCLC, RLC
Let’s Get Digital (Let me See Your Baby Balk): Virtual Consult Strategies (1.25 L-CERPs + 1.25 CEUs)