Virtual Consult Best Practices for Lactation Consultants

While most clinicians can agree that nothing can replace an in-person lactation consult with a family in need of help feeding their baby, virtual consults are becoming more and more popular as a way to make services more accessible. In order to meet your ethical obligations and stay within your scope of practice as an IBCLC or other lactation credential, you’ll want to keep some key factors in mind.

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Creating Client-Friendly Resources for your Lactation Blog

Are you a writer with a passion for communicating clinical topics to parents? If so, then there is a HUGE need for articles that private practice lactation consultants can use to amplify their care plans and lead their clients to self-efficacy. In order to create articles that make other lactation consultants swoon and lead to improved health outcomes, consider these simple tips and be sure to post a link to your article in the comments. You may just end up in my Resource Collection!

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Inside the Lactation Business Coaching Podcast

When Leah Jolly and I launched the Lactation Business Coaching podcast, honestly all we really wanted to do was chat about the ins and outs of being private practice lactation consultants. Honestly, if we had had any sense of the steep learning curve of podcasting, we may never have actually taken the plunge. Now that we’re in our 20s (episode-wise, that is), we’re in a good groove with productivity and tech. I though it would be helpful to share how we do things in the hopes that other lactation consultants will start their own podcasts, for parents or professionals or both.

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How to choose a charting platform for your lactation practice (Updated August 2019)

Setting up the infrastructure for your lactation consultant private practice involved a lot of decisions, and managing your client files and communications can feel daunting. There are so many options, from paper forms to 100% paperless solutions to somewhere in between.

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Incorporating Lactation Interns, Subcontractors, and Employees into a Paperless Workflow

Managing client privacy and confidentiality is relatively straightforward when you're a solo practitioner. You only have yourself to worry about. But once you start working with other people in your private practice, you're going to need to institute policies and procedures to make sure that everyone connected with your practice is maintaining the same high standards that you have for yourself. Here are some basic steps you can take to insure privacy compliance.

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4 Strategies to Maximize Out of Network Reimbursement Potential for Lactation Consults

If you’re a lactation consultant in the US, then you know that the Affordable Care Act says that lactation consults should be covered as preventive services. But the reality is that many of our clients are NOT getting reimbursement for our services. If you’re anything like me, you’re disturbed at hearing that your clients are having to submit their superbills multiple times, or that they’re not even submitting them at all. You’re wondering which codes to use, and what to do to help your clients get reimbursed. While there are no magic formulas to use with the insurance companies that will guarantee any outcome for your clients, there are some simple strategies that you can use to maximize their chances.

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Google Voice and HIPAA Compliance

Having a business phone line that is managed through a HIPAA-compliant app on your phone is a great way to prevent client information from leaking into your personal accounts. If you use an iPhone, for example, you really don’t want to risk having clients text you through iMessage, which is not HIPAA compliant because Apple will not give you a BAA. Google Voice may be a great option for you, but you need to make sure you know what you’re getting into and how to set it up correctly.

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How to write an infant feeding or lactation protocol

Developing your protocols is one of the most important things you’ll do as an IBCLC. Protocols can’t be bought or taken from someone else—that kind of shortcut could end up being harmful for your clients. By writing your own protocols, you take ownership over your own practice by implementing what you know into templates that can be modified, adapted, and adjusted to fit each individual clinical situation.

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Secure messaging: what it is and why you need it in your lactation practice

Many of us live in countries with privacy regulations that affect our business activities. Additionally, IBCLCs have an ethical obligation to protect client privacy that may supersede our legal obligations. Secure messaging offers our clients the highest level of privacy and by making it available to our clients we can meet our legal and our ethical obligations at the highest level. ​

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Why You Shouldn't Use a Free Gmail Account and What To Do If You Are

Are you an International Board Certified Lactation Consultant (IBCLC) working in the United States? Then you are obligated to comply with the Health Insurance Portability and Accessibility Act. This basically means that you must be very, very careful in how you store your clients' information and how you communicate with them--and you may have no idea how some of the practices you take for granted may be putting Protected Health Information (PHI) at risk.

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Acuity Scheduling: 5 essential features for lactation consultants

When it comes to online scheduling, Acuity is my favorite of the HIPAA-compliant platforms out there, making it easy-peasy for someone to land on my website, learn about my services, and book an appointment all without any texting back-and-forth about time. But Acuity can do so much more for you—and even increase client self-efficacy.

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