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EP33 | Policies and Procedures for Lactation Private Practice – Lactation Business Coaching with Annie and Leah
Today’s episode of Lactation Business Coaching with Annie and Leah is called “Policies and Procedures for Lactation Private Practice”. They talk about its importance, from training new hires to ensuring your own well-being to render the best service possible.
Annie and Leah also talk about the most efficient tools they use to share procedures and organize: Loom videos and Annie’s Workbook. If you are feeling stress or anxiety about your private practice, this might be the best time to review which of your policies actually work for you.
Show Notes
- 07:08 Policies and procedures explained
- 10:56 Creating policies and procedures
- 13:25 Using Loom, Spruce & Annie’s Workbook
- 22:27 Tech tip: Quotes:
- “Really try to find processes and procedures and policies that bring peace of mind. I know this kind of brings me back to a lot of people have very firm boundaries around follow up care or around how you’re going to do your intakes.”
- “What are your policies and procedures? Basically, in a nutshell, they are a document. They’re meant to be an eternal document you’ve created outlining all the stuffs for all the different things that happened from a business side. So these are not your clinical protocols.”
- “We started just going through what we do on a day to day basis and would just write down the steps for each thing that we did and then that was kind of more your procedures. And then policies would come out of that.”
- It is always, always a good idea to have your document reviewed by an attorney. Can’t hurt because there might be something that you decided as your policy that is actually against the law.”
- “Make a policy. Help yourself. And then you use that policy to curb your own instincts that work against you.”
Resources Recommended:
Policies and Procedures workbook
Earn 14 CERPs inside Creating Your Private Practice including Creating your Policies and Procedures | Annie Frisbie MA, IBCLC
About Us
Leah Jolly is a private practice IBCLC with Bay Area Breastfeeding in Houston, Texas. Annie Frisbie is a private practice IBCLC serving Queens and Brooklyn in New York City, and the creator of Paperless Lactation.
The Lactation Business Coaching podcast is produced by us and edited by Jillian Grover, who also writes our show notes. Our theme song is by Silas Wade.
