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“When it feels crazy stressful and I’m like, we’re never going to figure this out. I always just tell myself it always works out.”
— Leah Holly
Today we are diving into the crazy world of scheduling. From juggling multiple locations to dealing with holiday madness, we are sharing our secrets and survival tactics.
Leah explains her scheduling system, which involves multiple providers and locations, and the crucial role that her administrative assistant, Amanda, plays in orchestrating the chaos (and why she should get a raise).
Annie explains how she navigates the nuances of handling interns and a recently expanded office schedule by implementing a more automated system to minimize the back-and-forth with her clients.
There isn’t a one-size-fits all solution to scheduling but we hope hearing how we handle scheduling will help you with recreating your own.
Listen now to discover:
- Managing complicated schedules (2:19)
- The impotence of having clear communication with your team (6:08)
- Creating waitlists to help with meeting client needs (12:05)
- Handling cancellations (25:17)
“ I don’t think there’s like any one perfect scheduling system out there for everyone.”
— Annie Frisbie
Links and Resources
- Subscribe to the Deeper Dive Membership: https://learn.paperlesslactation.com/subscription/deeper-dive-membership
- Have an idea for a podcast episode or a Deeper Dive? Let us know! https://learn.paperlesslactation.com/form/collaborate
- Submit your listener questions here: https://forms.gle/NsmGysHMAULW9o1z5
Highlights:
01:10 Challenges of Scheduling
02:08 Leah’s Scheduling System
07:56 Annie’s Scheduling System
12:10 Handling Cancellations and Waitlists
16:54 Balancing Work and Admin Tasks
30:27 Evolving Scheduling Strategies
32:16 Our next Deeper Dive
About Us
Leah Jolly is a private practice IBCLC with Bay Area Breastfeeding in Houston, Texas. Annie Frisbie is a private practice IBCLC serving Queens and Brooklyn in New York City, and the creator of Paperless Lactation.
The Lactation Business Coaching podcast is produced by us and edited by Jillian Grover, who also writes our show notes. Our theme song is by Silas Wade.
