The Lactation Client Journey Inside Private Practice [PODCAST]

Like this episode? Want more?

The LBC podcast is ALWAYS free, thanks to contributions from supporters.  We’d love for you to join today

Powered by RedCircle

“Whether you imagine the worst case scenario or the best case scenario, both of them are your imagination.”

—  Leah Jolly

 

Are you just starting out in private practice (or maybe you are just curious and want a sneak peek behind the scenes of our business)?

Well, either way, we are going to explain how our client journey unfolds.

Running a lactation private practice is stressful and challenging but it’s also joyful and fulfilling. You can’t have the good without the bad.

In this episode, we discuss how we handle our first client interaction, how we set expectations, and how we deal with those challenging clients.

Listen now to discover:‌ ‌ 

  • Managing client expectations (5:09)
  • Setting your clients up for success in the very first session (6:48)
  • Taking a client-centered approach (14:07)
  • How to handle when things don’t go as expected (19:42)

“I think one of the beautiful things about being in private practice is that we can shift the way we support based on the different ways that things unfold and the outcomes that are developing.”

—  Leah Jolly

Links and Resources

Highlights:‌ 

5:09 – Managing client expectations 

6: 48 – Setting your clients up for success in the very first session 

10:48 – Different options for follow-ups

14:07 – Taking a client-centered approach

16:52 – Handling referrals 

19:42 – How to handle when things don’t go as expected 

24:00 – Wrapping up your sessions

28:42 – Putting challenging events in a box


Find our Deeper Dive into Private Practice with Rachel O’Brien, MA, IBCLC, RLC + more in the Lactation Business Coaching Deeper Dive Vault. Memberships start at $15/month.

Lactation Business Coaching Deeper Dive Memberships

About Us

Leah Jolly is a private practice IBCLC with Bay Area Breastfeeding in Houston, Texas. Annie Frisbie is a private practice IBCLC serving Queens and Brooklyn in New York City, and the creator of the Lactation Consultant Private Practice Toolkit.

About the Author