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Ep 48 | Hiring an Administrative Assistant – Lactation Business Coaching with Annie and Leah
“Ever since I’ve been able to shift out of having to do some of that stuff, my energy level and my passion for my work has increased as well.”
— Leah Jolly
It takes a village to run a thriving practice.
And hiring an administrative assistant is a crucial step toward building the business of your dreams.
Leah has worked with admins for nearly seven years, and they have handled all aspects of her business apart from the clinical work, including invoicing, bookkeeping, and project management.
Annie hired her admin when she started getting too many appointment requests to keep up with and realized that in order to be able to help new clients, she’d need to free up more time. Her admin handles incoming requests, intake forms, customer service, patient charts, and so much more.
We expect our clients to need help in the hard work of raising a baby, so we extend that same kindness and understanding to ourselves as we’re running and growing our businesses.
Hiring a great admin pays off financially but also emotionally, as you’re able to focus on the tasks within your skill set. This helps you feel less drained and more fulfilled, and allows you to provide better care to your clients.
The entrepreneurs that you look up to work with teams. Those seemingly effortless results come from the hard work of multiple people – and this is as it should be! No one should run their entire business alone.
In this episode, you’ll discover:
- The key traits that make for an incredible administrative assistant
- What to have in place in order to make your relationship with your admin run smoothly
- Where to download critical templates for administrative assistant and sub-contractor contracts
Links and Resources
- Subscribe to the Deeper Dive Membership: https://learn.paperlesslactation.com/subscription/deeper-dive-membership
- Have an idea for a podcast episode or a Deeper Dive? Let us know! https://learn.paperlesslactation.com/form/collaborate
Submit your listener questions here: https://forms.gle/NsmGysHMAULW9o1z5
“We would never tell the families we’re working with that they should be doing this incredibly hard work of raising a baby all by themselves without any help.”
— Annie Frisbie
Highlights:
01:06 From small tasks to larger ones
04:00 Free up your time
08:32 Grow your business
09:13 Focus on your own expertise
12:26 It takes a village
14:34 What makes a great admin?
17:21 How to work most effectively
18:48 Have a contract and an exit plan
About Us
Leah Jolly is a private practice IBCLC with Bay Area Breastfeeding in Houston, Texas. Annie Frisbie is a private practice IBCLC serving Queens and Brooklyn in New York City, and the creator of Paperless Lactation.
The Lactation Business Coaching podcast is produced by us and edited by Jillian Grover, who also writes our show notes. Our theme song is by Silas Wade.
