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74 | The Lactation Client Journey Inside Private Practice – Lactation Business Coaching with Annie and Leah
“Whether you imagine the worst case scenario or the best case scenario, both of them are your imagination.”
— Leah Jolly
Are you just starting out in private practice (or maybe you are just curious and want a sneak peek behind the scenes of our business)?
Well, either way, we are going to explain how our client journey unfolds.
Running a lactation private practice is stressful and challenging but it’s also joyful and fulfilling. You can’t have the good without the bad.
In this episode, we discuss how we handle our first client interaction, how we set expectations, and how we deal with those challenging clients.
Listen now to discover:
- Managing client expectations (5:09)
- Setting your clients up for success in the very first session (6:48)
- Taking a client-centered approach (14:07)
- How to handle when things don’t go as expected (19:42)
“I think one of the beautiful things about being in private practice is that we can shift the way we support based on the different ways that things unfold and the outcomes that are developing.”
— Leah Jolly
Links and Resources
- Sign up for our next Deeper Dive on December 19, 2022 with Sandra Howard, IBCLC about Watchful Waiting: https://learn.paperlesslactation.com/course/watchfulwaiting
- The Resilient Practitioner by Thomas M. Skovholt and Michelle Trotter-Mathison
- Subscribe to our Deeper Dive vault: https://paperlesslactation.com/
- Let us know your topic ideas for the podcast: https://paperlesslactation.com/contact/
Highlights:
5:09 – Managing client expectations
6: 48 – Setting your clients up for success in the very first session
10:48 – Different options for follow-ups
14:07 – Taking a client-centered approach
16:52 – Handling referrals
19:42 – How to handle when things don’t go as expected
24:00 – Wrapping up your sessions
28:42 – Putting challenging events in a box
About Us
Leah Jolly is a private practice IBCLC with Bay Area Breastfeeding in Houston, Texas. Annie Frisbie is a private practice IBCLC serving Queens and Brooklyn in New York City, and the creator of Paperless Lactation.
The Lactation Business Coaching podcast is produced by us and edited by Jillian Grover, who also writes our show notes. Our theme song is by Silas Wade.
